Refund Policy If your refund will be approved, the amount will be credited to your bank account with in 30 days to the original payment method. Rest there are some rules.
1. Eligibility for Refund Refunds are applicable under the following conditions: Cancellation by Customer: If you decide to cancel a booking made through us, you may be eligible for a refund, subject to the cancellation terms of the specific service or package. Cancellation by Travel O Hub Holidays: If we cancel a service or booking due to unforeseen circumstances (e.g., natural disasters, flight cancellations, or service unavailability), you will be eligible for a full refund or an alternative service, depending on availability.
2. Refund Process To request a refund, please contact us at info@thetravelohub.com with your booking details. You may be asked to provide proof of purchase and any relevant documentation to support your request. Once your refund request is received and approved, we will process it within a reasonable time frame. The time for the funds to be credited back to your account may vary depending on the payment method used.
3. Cancellation Fees In some cases, cancellation fees may apply, depending on the type of booking and the timing of your cancellation: Before 30 Days of Departure: A partial refund may be issued, with a cancellation fee. Within 30 Days of Departure: Refunds may not be available, or a larger cancellation fee may apply. The exact amount will depend on the specific service or package you have booked. No Refund: For bookings canceled within 48 hours of departure or if services are used (e.g., tours, transfers), no refund will be issued. Refunds are not applicable for non-refundable services such as flights, special offers, or discounted packages.
4. Refunds for Special Circumstances In the case of force majeure events such as natural disasters, strikes, political instability, or other unforeseen circumstances, we may offer a partial refund or alternative services, depending on the situation.
5. Refunds for Payment Processing Fees Payment processing fees (such as credit card fees) are non-refundable. Only the value of the travel-related services will be refunded.
6. Exemptions Non-Refundable Services: Some services, such as flights, train tickets, non-refundable accommodation bookings, and certain promotional packages, may not be eligible for a refund. Please check the terms for specific bookings. Unused Services: No refund will be given for any part of the service that has been partially used or if the traveler fails to show up for the trip or activity.
7. Method of Refund Refunds will generally be processed using the same payment method used for the original booking. If a refund cannot be processed using the original payment method, we will work with you to find an alternative solution.
8. Contact Us For any refund-related inquiries or to initiate a refund request, please contact us at: Email: info@thetravelohub.com Phone: +918777872734 Address: 270, Motilal Gupta Rd, Block N, Philips Colony, Purba Barisha, Kolkata, West Bengal 700008 We appreciate your understanding and cooperation, and we are committed to ensuring that your experience with Travel O Hub Holidays is as seamless as possible.
