This policy is a starting template. Please have it reviewed against your actual business practices and Indian law before you rely on it.
This policy explains how cancellations and refunds are handled for holidays booked through Travel O Hub Holidays. The specific charges for your trip are stated on your quotation and invoice, and those take precedence over the general guidance below.
How to cancel
Send a written cancellation request to [email protected] from the email address used to book. Charges are calculated from the date we receive it.
Cancellation charges
Charges depend on how close to departure you cancel and on what the individual suppliers allow. As a general guide, and subject to your invoice:
- More than 45 days before departure — loss of deposit.
- 45 to 30 days before departure — a part of the tour cost.
- 29 to 15 days before departure — a larger part of the tour cost.
- Fewer than 15 days before departure, or no-show — normally no refund.
Non-refundable elements
Airfares on non-refundable tickets, visa and permit fees, insurance premiums, and hotels or cruises booked on non-refundable rates cannot be recovered once issued, regardless of when you cancel. We will always tell you which parts of your trip fall into this category before you pay.
Unused services
No refund is available for any service you choose not to use once travel has started, including unused hotel nights, meals, transfers or sightseeing.
How refunds are paid
Approved refunds are paid to the original payer by bank transfer, usually within 15 working days of the suppliers releasing the funds to us. Refunds of GST and TCS follow the applicable rules.
Contact
Travel O Hub Holidays
M A Business Center, Unit 31, Ground Floor, Poddar Point, 113 Park Street, Kolkata – 700016
+91 87778 72734 · [email protected]
